The Copy Editor Intern with the ability to edit and revise a high volume of materials. The successful candidate will support the copywriting team by lending their outstanding language skills and strong attention to detail.
•Edit and revise copy for daily online sales, if need be rewrite content so that is fresh and appealing
•Identify grammar, spelling, punctuation, typographical, and factual errors in all published materials
•Ensure consistent theme and tone in all product and company branding
•Develop style guides for all copy including product descriptions
•Review and monitor digital content to verify adherence to quality standards
•Work in conjunction with merchandising, marketing, public relations, and creative teams for consistency throughout all company communication
•Assist with special projects as needed
•Candidate BA/BS, preferably in English, journalism or creative writing
•Familiarity with standard proofreading symbols
•Expert knowledge of written English (spelling, grammar, punctuation usage, etc.)
•Ability to multi-task and work in a fast-paced, team-oriented environment
Email Marketing Intern to oversee all aspects of our ongoing member and customer communications. The Email Marketing Intern will work on email marketing efforts and will be primarily responsible for campaign planning and management, driving email strategy, sharing results, vendor management and forecasting.
•Maintain the timely execution of Our member and customer marketing campaigns
•Develop and manage email marketing efforts, forecasting resource requirements, managing relationships, calendars, content plans and communicating timelines.
•Develop a testing strategy to continually optimize email performance, from delivery to purchase
•Identify, test and implement new opportunities to improve conversion and customer satisfaction via email communications.
•Set and deliver quarterly and annual targets to be tied back to P&L.
•Manage and optimize the design, content and layout of all email communications.
•Coordinate with internal/external design, product and marketing stakeholders to develop business cases, campaigns, briefs, effective designs and landing experiences for email initiatives.
•Analyze, monitor and communicate performance of email initiatives to business stakeholders.
•Maintain email best practices including browser/client compatibility, appearance of subject lines, use of images etc.
•Candidate for BA in Marketing or related business or computer science degree
•Implementing and optimizing email campaigns, working closely with design, marketing and/or product teams.
•Performing analytics to monitor end-to-end campaign performance.
•Excellent project management, time management, and problem solving skills.
•Experience in the design and execution of A/B and multivariate testing programs online and in email
•Excellent understanding of email campaign performance metrics.
•Solid understanding of email delivery and deliverability issues.
•Solid communication and presentation skills.
•Good working knowledge of HTML.
•Experience in a retail environment preferred.
•Experience working with ESPs preferred.
•Experience with SQL a plus.
The Customer Support Intern Responding to the unique challenges presented by the fast fashion sale model, our Customer Support team effectively provides superior, first-rate service to our customers. The Customer Support Intern role is unscripted, affording the flexibility necessary to successfully resolve all customer issues without restrictive timelines or canned verbiage; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills. We are looking for individuals with strong communication skills and the ability to think on their feet.
•Serve as the primary contact between the customer and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics
•Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone and e-mail
•Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution
•Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business
•Serve as a liaison between the customer and various internal departments in regards to shipping, technical and designer issues
•Provide customer feedback to management in order to continuously improve the shopping experience
•Demonstrated computer proficiency including email, web applications and contact management software
•Exemplary communication skills, both verbal and written (Professional phone etiquette, strong vocabulary, and outstanding writing and proofreading skills a must!)
•Strong leadership skills, both independently and in a team
•Highly organized with demonstrated attention to detail
•Knowledge of fashion or high-end travel a plus