Holiday FAQ's

I bought a gift. Will the recipient be able to return it?

 

Yes, we will be accepting Holiday returns via mail or in-store until 1/6/19.

Returns will only be accepted on full priced clothing (no accessories, jewelry, candles, or Final Sale items will be accepted).

Only applicable on purchases made on or after 11/19/18.

 

How do I include a gift receipt?

Please write in the "Note to Mixology" box at checkout that you would like a gift receipt. We'll black out prices on the tags and include a reciept with no prices listed.

What's excluded from the sale?

Exclusions apply to all of our discounts, including but not limited to the following:

  • B-Low the Belt
  • Blue Life
  • CHRLDR
  • Cool Snow Globes
  • Daydreamer
  • Ellie Vail
  • Faithfull
  • Heartloom
  • Hidden
  • Jocelyn
  • Jonathan Adler
  • Levi's
  • Made by Humans
  • Marlyn Schiff
  • Pistola
  • Project Social T
  • Rails
  • Saturday School
  • Strut This
  • Sonix
  • South Parade
  • Voluspa
  • WYSE
  • Z Supply
  • Mixology Gift Cards

If you believe your discount code is not functioning correctly, email us at CustomerService@ShopMixology.com or call us at 516-341-7455 Monday–Friday, 10 AM – 5:30 PM EST

How about returns?

Customers returning items to our Returns Department via mail will be refunded in the form of payment originally used.

Customers returning items in store will be issued a merchandise credit valid for one year, for use exclusively in brick-and-mortar Mixology Store locations.  

Exchanges or returns on FULL-PRICED merchandise are accepted by mail or in any Mixology store. All claims must be presented with the receipt, tag still on and the item in the same condition which it was received. All items shipped have already gone through a thorough quality inspection.

Some exceptions may apply. Please note that sale merchandise, accessories, and gift card purchases are FINAL SALE. Returns or exchanges on this merchandise will not be accepted.

 

Sending Through Mail

  1. You must provide your own return label via UPS, USPS, FedEx, etc. (Your choice!)
  2. Send it back before our extended holiday returns deadline (1/6/19)
  3. Provide the return slip and invoice that was sent with your purchase to receive a full refund to your original form of payment.

Mail package to:

Mixology Returns Dept.

42 Broadway, Suite 3A

Lynbrook, NY 11563

 

Returning In Store 

Bring the invoice along with the merchandise being exchanged into any Mixology location. With this method, the sales associate will provide you with a printed store credit that may be used in any store location, not online.

If you have any other questions or concerns regarding returns or exchanges please contact us at, customerservice@shopmixology.com.

Still have a question?

Email us: CustomerService@ShopMixology.com

Call us: 516-341-7455

Monday–Friday, 10 AM – 5:30 PM EST