Thank you for shopping with Mixology!
Don't love it? Don't worry! Returns and exchanges are easy. Simply send your item back or bring it to a store near you.
Exchanges or returns on FULL-PRICED merchandise are accepted by mail or in any Mixology store. All claims must be presented with the receipt, tag still on and the item in the same condition which it was received. All items shipped have already gone through a thorough quality inspection.
Some exceptions may apply. Please note that sale merchandise, accessories, and gift card purchases are FINAL SALE. Returns or exchanges on this merchandise will not be accepted.
Customers returning items via mail will be refunded in the form of payment originally used.
Customers returning items in store will be issued a merchandise credit valid for one year.
Sending Through Mail
1. You must provide your own return label via UPS, USPS, FedEx, etc. (Your Choice!)
2. Send it back within 14 days from when it was shipped.
3. You must provide the invoice that was sent with your purchase to receive a full refund.
Mail package to:
Attn: Return Dept.
42 Broadway, Suite 3A
Lynbrook, NY 11563
Returning In Store
1. Bring the invoice along with the merchandise being exchanged into any Mixology location. The sales associate will provide you with a printed store credit that may be used in any location, not online.
2. Must be within 14 days from when it was shipped.
Free Standard Shipping on U.S. Orders $75
You will receive your order anywhere from 5-9 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, and does not include weekends or holidays. Standard Ground Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Mail. You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.
Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 3 pm EST, or on weekend days will begin processing the next business day. Shipping times may vary due to availability of merchandise.
Unless upgraded, merchandise ships for a flat rate of $8.99 within the continental United States. Mixology provides free shipping on all orders over $75.00 with no coupon code required.
**We are not responsible for lost/stolen packages or packages delayed by the carrier.**
We offer 3 types of shipping upgrade options (UPS) for delivery within the United States:
- 3 Day Select
- 2nd Day Air
- Next Day Air
At this time, we are unable to ship to P.O. Boxes.
International orders ship via USPS.
Tracking Your Order
To track your shipment via USPS/UPS, refer to your shipping confirmation email for the tracking number; then simply enter your tracking number on the USPS or UPS website.
Coupon Codes/Shipping Charges
All coupon codes are non-combinable. All shipping charges are non-refundable.
Our Privacy Statement
We do not sell or share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential.